Short summary #
Summary #
I am a sales engineer with over 10 years of experience, a passion for automation and a career in solution architecture, technical and sales support and system engineering.
I have led a second line technical support team of 10 engineers ranging from junior to chief support engineers.
I have designed and delivered platforms for cloud services provisioning and billing for telecoms, distributors and MSPs. As a solutions architect and sales engineer I have been responsible for the technical side of the sales process – I perform demonstrations, gather requirements, create solution design documentation and lead the project delivery and post-sale support.
In my spare time I am usually tinkering with my home lab and maintain a set of open source projects on Github.
Technical skills #
Programming languages: Nix, Python, bash
Tools/technologies: Snowflake, Streamlit, PostgreSQL, Docker, virtualization (Virtuozzo), Ansible, systemd, portage, Git, Jira, Bitbucket, Confluence, Prometheus, continuous integration, continuous delivery, RESTful APIs, hardware security tokens, Wireguard
Operating systems: Gentoo Linux, CentOS, Fedora, NixOS
Professional experience #
Senior Sales Engineer
Senior Sales Engineer overview
As a senior sales engineer I have built trusted relationships with Snowflake's internal resources, external partners, and client account teams to qualify deals and identify business value. I have a deep understanding of the technology and data science industries and am able to effectively communicate complex technical and business information to various levels of customers. I have conducted discovery meetings, delivered demonstrations and presentations, and have provided ongoing technical guidance to customers to help drive their success with Snowflake.
Senior Sales Engineer highlights
- Established a new internal procedure of discovery and ongoing documentation to drive future architecture discussions
- Launched a critical project to migrate a data lake platform into Snowflake for a critical customer in financial industry
- Wrote a post on the official Streamlit blog (link)
Senior Solutions Architect, Pre-sales
Senior Solutions Architect, Pre-sales overview
In this role I had been responsible for organizing and leading pre- and post- sales technical activities for the field sales teams. I had implemented successful integrations with the commerce and provisioning systems in customers' technical landscapes. This allowed our customers to quickly expand their product portfolio and open new channels in their go-to-market strategy.
Senior Solutions Architect, Pre-sales highlights
- Responsible for the technical closure of new deals for large and complex opportunities, generating 175% of yearly revenue target
- Designed architecture to integrate CloudBlue products into customers’ existing infrastructure and guided the implementation delivering at least 5 projects per year
- Delivered product demos to various levels of prospects’ personnel ranging from technical teams to C-level, single-handedly covering regional deal pipeline
- Designed end-to-end business flows and integrations of CloudBlue Commerce and CloudBlue Connect with external systems such as Microsoft Dynamics CRM and SAP
- I have developed POC integrations between RESTful web services using Python and Docker
- Assisted software vendors with product onboarding, integrating fulfillment backends with CloudBlue Connect and helping the vendors on their as-a-service journey
- Assisted service providers with the vendors’ product onboarding and designed the Enterprise Architecture that allowed them to rapidly expand their product portfolio
- Acted as a trusted technical advisor and mentor for internal and external stakeholders
- Lead cross-functional internal and external teams to drive project delivery
- Implemented and maintained the internal CloudBlue Connect solution architecture repository
Technical Account Manager
Technical Account Manager overview
As a technical account manager I worked with my customers to assist them with the ongoing maintenance of their CloudBlue Commerce platform and helped them plan platforms’ roadmaps.
Technical Account Manager highlights
- Coordinated maintenance and support of CloudBlue Commerce instances
- Planned and managed the Commerce platform upgrade-related activities (pre-checks, backups) and in-place upgrades of development, staging and production systems deployed in virtualized environments (Virtuozzo, Softlayer)
- Supported the migration of a major US telecom’s CloudBlue Commerce system with 700,000 subscriptions
- Delivered quarterly business, support and infrastructure reviews to customers
- Collaborated with the internal product management team to ensure that the client’s requests were appropriately prioritized
- Ensured that support KPIs (initial response time, time to workaround, time to resolution) and availability SLOs (uptime, billing performance) were met
Odin Service Automation Support Shift Leader
Odin Service Automation Support Shift Leader overview
In this role I was responsible for the day to day operations of the second line Odin Service Automation support shift.
Odin Service Automation Support Shift Leader highlights
- Managed and coached a support shift of up to 26 engineers, meeting business-critical KPIs (initial response time, time to workaround and time-to-resolution)
- As a subject matter expert consulted the support, delivery and upgrade teams
- Designed and implemented continuous 101, 201 and 301 training programs for support engineers
- Created monitoring tool for support requests in Request Tracker using tornado and mongodb
Education #
Novosibirsk State University, Novosibirsk, Russia – Bachelor’s degree in applied mathematics and informatics
Current certifications #
SnowPro Core Certification, credly link